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PurposeThis study aims to propose a systematic knowledge management model to explore the causal links leading to the organizational crisis preparedness (OCP) level of integrated resorts (IRs) during the COVID-19 pandemic based on the intangible capital of organizational climate, dynamic capability, substantive capability and commitment.Design/methodology/approachThe authors use data obtained from IRs in Macau. The Wuli–Shili–Renli (WSR) approach underpins the study. Structural equation modeling following fuzzy-set qualitative comparative analysis (fsQCA) was used for data processing.FindingsThe results showed that organizational climate has an essential role in IRs preparedness for crises and affects their dynamic capacity, substantive capacity and commitment. The fsQCA results revealed that the relationships between conditions with a higher level of dynamic and substantive capability lead to higher OCP scores.Practical implicationsExecutives should develop systemic thinking regarding organization preparedness in IRs for crisis management. A comprehensive understanding of the IRs' business environment and crises is necessary, as they will require different factor constellations to allow the organization to perform well in a crisis. Financial support for employees could ensure their assistance when dealing with such situations. Rapid response teams should be set up for daily operations and marketing implementation of each level of the IRs management systems.Originality/valueThis study contributes to the extant literature on IRs crisis management in the OCP aspect. The authors constructed a systematic composite picture of organization executives' knowledge management through the three layers of intangible capitals in WSR. Moreover, the authors explored causal links of WSR from symmetric and asymmetric perspectives.
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"Though Europe's response has demonstrated strengths," the strategy document reports, "existing vulnerabilities have been thrown into sharp focus, including those related to data availability, the supply of medicines, or the availability of manufacturing capacities to adapt and support the production of medicines" (2). [...]a lot of the strategy's proposals stem from the European Green Deal, published in late 2019 (4), from which has emanated last year's EU industrial strategy (5). [...]setting up critical medicines production capacity in the EU would have to be compliant with the Union's competition rules and those of the World Trade Organization, the commission warned (2).
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PurposeA proliferation of articles surrounding the COVID-19 pandemic is calling for new insights through review. This paper aims to bibliometrically analyze the current progress of research around hospitality and tourism to define the research directions on herd immunity and the prevention of disease under the "new normal.”Design/methodology/approachThis paper analyzed 326 articles regarding COVID-19 published in SSCI hospitality, leisure and tourism journals in 2020 and 2021 by combining manual analysis and bibliometrics to reveal research topics and to gain insight into research structures.FindingsThe results of this paper summarized topics related to stakeholders' mentality and behavior, responses of travel suppliers to the COVID-19 pandemic, economic impact and demand forecasting, social issues of human rights and racism and reflection on tourism and transformation of the industry. More research is called for in the future to focus on a better response to the crisis, including crisis management education and training and the improving the resilience of small- and medium-sized enterprises.Research limitations/implicationsA three-dimensional consideration was proposed to promote the sustainable development of hospitality and tourism.Originality/valueIn the "new normal” phase of herd immunity and disease prevention, to the best of the authors' knowledge, this is the first paper that provides an up-to-date systematic overview of the evolution of COVID-19 research in tourism and hospitality and encourages more conceptual, practical and futuristic studies.
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PurposeThe purpose of this paper is to explore the impact the pandemic had on higher education institutions (HEIs), the opportunities they were able to harness, and whether they are better prepared to deal with future disruptions as a result.Design/methodology/approachThe authors do this by presenting a reflective case study using a combination of crisis and resilience theories as their analytical framework. Case studies are flexible research instruments allowing researchers to draw on both subjective experience and also established theoretical frameworks. Case studies can be used to intensively analyse a specific case from an organisation, sector, or personal perspective. Although the results are not usually generalisable, they can be insightful (Bell et al., 2022).FindingsThe authors found that, in this case, a continuity strategy relevant to the sector, already existed. However, a lack of knowledge meant that the strategy was not used straight away. This was costly in terms of staff and student well-being but, ultimately, HEIs adapted by converging on a practical solution, showing inherent resilience. Further research is necessary to ascertain whether robust business continuity plans would have made the transition smoother.Originality/valueThis paper specifically investigates higher education teaching from a crisis and resilience perspective, using a theoretical framework not previously used for the analysis of Covid-19 in HEIs.
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In response to this, this special issue addresses the overarching question on the role and impact of COVID-19 on risk resilience, risk management and business continuity from an organisational perspective. (2023) present empirical findings from the SME sector, focussed on supply chain risk and business continuity strategies in the Malaysian food industry during the pandemic. [...]we are confident that everyone will find something that is of particular interest to them in this special issue.
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The COVID-19 outbreak has had detrimental consequences on the cruise industry due to the suspension of commercial cruise trips, and these effects remain apparent in Saudi Arabia. The offered service quality (SQ) in the post-COVID-19 era seems to be a critical element for improving customer experiences and satisfaction, enhancing destination attractiveness, increasing revenue, and maintaining repeat business. The current study aimed to assess the impact of service quality on tourists' satisfaction and corporate image as well as the intention to pay for cruise trips and revisit the destination among 315 tourists in Saudi Arabia. Service quality was measured using five subscales of the SERVQUAL scale, including reliability, tangibles, responsiveness, assurance, and empathy. Tourists' satisfaction was significantly influenced by four domains of SQ, whereas the intention to pay more, intention to revisit the destination, and corporate image were significantly predicted by ≤3 domains of SQ. The study's findings can help the cruise industry to improve its offerings and create more personalized and engaging experiences that meet the changing needs of customers in the recovery period after the COVID-19 outbreak.
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PurposeIn this paper, the authors explore how Edinburgh's key Festivals have adapted to the COVID-19 pandemic. Their response presents the emergence of more innovative festival delivery models and a different imagining of the festival space.Design/methodology/approachThe authors use a qualitative mixed methods research design involving 13 in-depth semi-structured interviews with Edinburgh's Festival Directors and other cultural and policy stakeholders as part of a University-funded stand-alone research project. The interviews were supplemented with participant observation at festivals virtually and in-person to experience new and emerging formats of festival content delivery, adherence to Scottish Government guidelines on COVID-19 safety, and to experience attending festivals during a pandemic.FindingsThe authors present findings on how Edinburgh's Festivals have responded to Covid-19 and how they have adapted – and in some cases reimagined – their business models to survive.Originality/valueThe authors propose a new theoretical framework that establishes a model for how festivals can approach risk management within their business model, focused on the ‘3R's' – respond, resilience and reimagine –with communication and support being central to this framework.
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Covid-19 is an unprecedented crisis that faces the majority of governments around the world. The pandemic has resulted in substantial changes to government work cultures, financial management, and the implementation of good governance. The paper has shown how these governments react to the crisis caused by Covid-19. We analyse strategy, policy, and financial management when facing Covid-19 and give a result that will contribute to the development of crisis governance field. In this article, we argue that the most successful action in response to the COVID-19 pandemic in high income, upper-middle income, and lower-middle income countries is guided by the implementation of good governance principles. Data used in this research was obtained from the World Health Organization and the World Bank. The results indicate that countries that have been able to manage the COVID-19 pandemic have good governance indicators, such as voice and accountability, political stability and absence of violence/terrorism, government effectiveness, regulatory quality, rule of law, and control of corruption.
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PurposeComplex crises affect tightly coupled systems making them highly unpredictable. This paper aims to determine how organizations learn from their crisis experience shaping their knowledge and transformation trajectory toward and beyond survival. A theoretical framework integrating organizational learning (OL) and knowledge management in organizational transformation (OT) in complex crises is presented.Design/methodology/approachThis conceptual paper presents a systematic literature review on OT in crisis from 2000 to 2021. To achieve integration, the authors searched for studies on OT, knowledge management and OL, each paired with a crisis.FindingsCrises highlight the emergent and decentered nature of knowing and organizing. This study suggests that OT is achieved through various changes in organizational knowledge. Different learning modes enable the transformation of knowledge in a crisis: contextual or situated learning, strategic and collective integration.Research limitations/implicationsThe authors' pandemic experience may have influenced the analysis. This paper does not account for new types of learning emerging due to the influence of digital technologies.Practical implicationsOrganizations may hasten renewal through distributed crisis management facilitated by contextual and strategic learning and collective integration.Originality/valueThis study categorizes learning, based on its function in crisis management, into three types: contextual learning for creative problem-solving, strategic learning for leadership and direction and collective integration to evaluate their crisis journey. Through this classification, this study sheds light on the types of knowledge needed to manage crises effectively, showing that organizations can leverage their crises by transforming and innovating themselves in this turbulent period.
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The integration of digital technology into healthcare is critical for health communication. This study analyzed a group of nursing students who applied multimedia health education e-books to different groups of varying sizes to explore the efficiency of implementing health communication and nursing information literacy in the nursing industry. If medical personnel can make appropriate use of technology, combine medical operations with information systems, and disseminate the purpose of health to groups of different sizes properly, the quality of patient care will improve. Thirty-two junior nursing students at the college level were divided into three groups, each subject to a 3-week internship. After the internship, a questionnaire survey was conducted. Additionally, nine nursing students were interviewed in a 45-min semistructured format. Regarding the effectiveness of nursing students using multimedia e-books to implement health communication and the development of nursing information literacy, the statistical analysis results demonstrated no significant differences between large groups and small groups. However, their 5-point Likert scale average values were all greater than 4, indicating that regardless of group size, their feedback on using e-books was positive. This means multimedia e-books can effectively help nursing students practice health communication application effectiveness and develop nursing information literacy.
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PurposeSince the Great Financial Crisis (GFC), the shocks are getting deeper and deeper on the economy, sectors and companies. In these years, turnaround strategies have evolved and contribute to improving the agility and audacity of managers. This article studies the change in the research agenda and in the academic discourse as systemic disruptions become widespread and provides evidence on collaboration networks and publication opportunities.Design/methodology/approachThis research uses a comparative bibliometric analysis to understand the changes in the academic debate as of 2008. The core collection of Web of Science (WoS) is used and 198 articles on turnaround strategies published in journals indexed in Journal Citation Reports® (JCR) – Social Sciences Citation Index (SSCI) in areas like business, management, economics and finance during 1965–2022.FindingsThis research reveals an important intertemporal evolution between periods, both in the collaborative networks of researchers and in the journals that dominate the impact discourse. In addition, it provides evidence of the change in academic discourse, through the evolution of the topics of interest after the GFC. The results suggest publication opportunities around gaps not yet closed by the academic literature.Practical implicationsThis article allows researchers to be guided in identifying gaps that have not yet been closed. In addition, this research has important managerial implications, since it guides and advises journal editors on new emerging issues.Originality/valueThis document offers a global vision on the subject of study and an understanding of the development of the discourse of the academy.
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Focusing on the message creation techniques, this article analyzes the rhetorical devices used for message production in four news agencies, news at 21 pm on channel one of IRIB and Instagram texts during the first months of the spread of the Corona virus. Based on the literature review, research on the management of the production of content related to Covid-19 distributed by the media is important because audiences consume the content in both traditional and modern media and are affected by them. However, previous studies have not analyzed the types of information from the perspective of the rhetorical tools in crisis management. The conceptual framework of the present paper is based on the importance of perception in crisis management and the three categories of Instructing, Adjusting and Internalizing information according to Sturges' theory. The effectiveness of crisis communication depends on the rhetorical and sequence of information presentation during the crisis. So, Instructing information should be provided firstly, then Adjusting information and finally, Internalizing information. Techniques of content production are identified by using qualitative content analysis, identifying the rhetorical devices used in the texts, and the two concepts of schemes and tropes in Leigh's model. Accordingly, a number of 257 news items broadcasted on Iranian National TV, 17519 news items appeared in news agencies and 17 Instagram pages with more than 1000 followers have been analyzed. The findings show that content production techniques can be separated from three perspectives: a) Presentation format: Interview, film, conversation, animation, comic, vector, PowerPoint, and diagram are common formats. b) Content production methods: comparison, explanation, naming, metaphor, emphasis, simplification, and sensitization. c) Content production purpose: the common objectives are judgment, education, informing, hopefulness, panic. In concluding: The presentation format on Instagram has been more diverse than that of television and news agencies. Among the types of content, videos and especially videos that have humorous content and Islamic medicine, have been viewed more than others. Confrontation with anti-science can be seen in news agencies and Instagram, but 21 pm TV broadcasts do not pay attention to this issue. TV and news agencies have used tropes, but no scheme has been used on Instagram. The effectiveness of the content influencing on the behavior change decreases in Instagram, news agency and television, respectively.
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From the beginning of 2020 to the end of 2021, a nationwide survey was conducted to examine business interruption due to the COVID-19 pandemic and to identify the impact of the pandemic on SMEs in the Slovak Republic. It also focused on identifying areas such as risk management with BCM, and crisis management within individual enterprises. The survey was carried out using a questionnaire distributed to SMEs operating in the country. Based on the questions from the questionnaire, four research hypotheses were developed. Based on the results of our investigation, we found that enterprises cannot correctly assess their capability level and manage risks effectively, potentially exposing themselves to further threats arising from such a relationship. There is a correlation between the business sector and the extent to which an enterprise has been affected by a pandemic. Enterprises with implemented risk management areas had operations halted for shorter periods than enterprises without implementation. There is a relationship between business sectors and the extent to which they were affected by the pandemic. The discussion concludes that the pandemic posed a type of threat for which several SMEs were unprepared. At the same time, no established risk minimization procedures would address this issue. Effective implementation of risk management as prevention or crisis management as response and application of BCM principles is one of how enterprises could prepare for risks and crises and increase their resilience.
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In this article, we draw on community-led housing, non-confrontational resistance, and feminist crisis management literature to analyse the response to the COVID-19 pandemic and the military coup in a community-led housing scheme in Yangon, Myanmar. Based on the direct involvement with a women's grassroots network and a local NGO between 2018 and 2022, we focus on the impacts of the double crisis on low-income populations, their responses to overlapping challenges, the emergent forms of mutual care, and the extra and intra-community learnings. We argue that, in the context of authoritarian regimes, community-led housing practices constitute a modality of non-confrontational resistance that, in times of crisis, revealed how collective housing members had an important safety net-in material, emotional, and social terms—sustained through collective mobilisation and mutual care. This analysis contributes to expanding the debates on housing justice struggles, non-confrontational resistance, and care from the standpoint of grassroots women's organisations.
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Transformational system change is required to respond to the current climate emergency and the COVID-19 induced structural break presents an opportunity to progress such change. While the tourism industry accepts the need for change, how this may look like remains unclear. This article contributes to identifying pathways by presenting critical reflections on the research process and findings from a three-year research project on reducing climate change risk in Vanuatu. The approach is anchored in systems thinking and draws on the concept of leverage points. Seven points are identified for intervening in the tourism system to reduce climate change risk and achieve varying levels of systemic change. Each is explored in the context of Vanuatu before its broader relevance is discussed. The findings highlight the importance of engaging with deeper influences of risk and unsustainable system outcomes. This has implications for how decision-makers approach crisis management and what ‘tourism recovery' means, especially when considering that system resilience might stand in the way of more profound transformational change required to address long-term risks.Alternate :中文摘要为了应对当前的气候突发事件, 需要进行转变性的制度变革。新型冠状肺炎引发的结构性突破为推动这种变化提供了机会。虽然旅游业接受了有必要进行改变, 但这可能会变成什么样子仍然是未知数。该文通过对一项为期三年的关于减少瓦努阿图气候变化风险研究项目过程和结果的批判性反思, 提出对气候变化进行转变性制度变革的路径。本文方法以系统思维为基础, 并借鉴杠杆点的概念, 提出对旅游系统进行干预的七个要点, 以减少气候变化风险, 实现不同程度的系统性变化。每个要点都是先在瓦努阿图的范围内进行探讨, 然后再讨论其更广泛的启发意义。研究结果强调应对风险和不可持续系统的更深层次影响因素的重要性。该研究结果对决策者如何处理危机管理和理解"旅游业复苏”的意义有启发, 尤其当决策者考虑到系统的弹性可能会阻碍解决长远风险所需要的更深远的转变性变革。
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COVÍD-19 Pandemisi Dünya'nın her yerindeki sağlık çalışanlarını aşırı baskı altında karar almak ve uygulamak durumunda bırakmıştır ki yaşanan bu süreç doğal olarak bütün sağlık çalışanları için önemli bir stres ve kaygı kaynağıdır. Çalışmada stresle baş etme davranışları ile kriz yönetimi becerileri ilişkisinde göreve ilişkin mesleki kaygının aracılık rolü incelenmiştir. Örneklem Doğu Anadolu Bölgesinde görev alan hemşirelerden oluşmaktadır. Araştırmanın COVÍD-19 salgın tedbirleri kapsamında yürütülmesi sebebiyle anket formu elektronik olarak gerçekleştirilmiş ve 400 elektronik anket analize tabi tutulmuştur. Araştırmada elde edilen sonuçlara göre stresle baş etme davranışları ile kriz yönetimi becerisi ve göreve ilişkin mesleki kaygı arasında;göreve ilişkin mesleki kaygı ile kriz yönetimi becerisi arasında anlamlı ilişkiler tespit edilmiştir. Ílaveten, stresle baş etme davranışları ile kriz yönetimi becerisi arasındaki ilişkide göreve ilişkin mesleki kaygının da aracılık etkisi olduğu tespit edilmiştir. Sonuçlar, ilgili alan yazında gerçekleştirilmiş araştırma sonuçları ekseninde tartışılmıştır.Alternate : The COVID-19 Pandemic has forced healthcare professionals worldwide to make and implement decisions under extreme pressure, which is naturally a source of stress and anxiety for all healthcare professionals. This study examined the mediating role of task-related occupational anxiety in the relationship between nurses' stress-coping behaviours and crisis management skills. The sample consists of nurses working in the Eastern Anatolia Region. Because the research was conducted within the scope of COVID-19 epidemic measures, the questionnaire was online, and 400 electronic questionnaires were analysed. According to the results obtained in the research, significant relationships were found between stress-coping behaviours, crisis management skills and task-related occupational anxiety, as well as between task-related occupational anxiety and crisis management skills. In addition, it has been determined that task-related occupational anxiety mediates the relationship between stress-coping behaviours and crisis management skills. The results are discussed in the axis of the research results in the related literature.
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PurposeDrawing on Weick's sensemaking perspective, this study aims to describe how Czech social entrepreneurs shape the shared meaning of the crisis caused by the COVID-19 pandemic and what approaches to the crisis the sensemaking process leads to.Design/methodology/approachThis study is based on the principles of grounded theory. Through in-depth interviews with 25 social entrepreneurs, it captures the entrepreneurs' experience of the COVID-19 pandemic in the context of their understanding of social enterprise identity. Interviews with experts in the field of social entrepreneurship were also conducted to help achieve a deeper analysis of the entrepreneurial cases.FindingsResults of research show that despite the obstacles, most social entrepreneurs arrive at a positive redescription of the crisis. Enterprises not affected by the pandemic adopt a conventional approach. The most vulnerable enterprises are paralyzed and wait with uncertainty for future developments in their enterprise's situation.Practical implicationsAs knowledge of vulnerabilities is a key prerequisite for crisis prevention, this research can serve as a useful material for business incubators and other institutions that provide mentoring and expertise to start-up social entrepreneurs including focus on crisis management implementation.Originality/valueThis study complements the theory of crisis sensemaking with the level of social entrepreneurship, which is characterized by a dichotomy of social and business goals that results in a specific shared meaning of identity which is tied to perceptions of vulnerabilities. This study describes the influence of perceived identity on coping with a crisis.
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Digitalization in the crisis has contributed to increasing the level of resilience of business entities to economic downturns and bankruptcy risks. The article aims to empirically study the use of digital tools and crisis management methods in business entities. The research methodology is based on a case study of companies in various sectors of the economy on the integration of technological solutions during the pandemic in 2020. Statistical analysis was used to study the state of information technology financing during the crisis. Results. During the pandemic, since the beginning of 2020, the global level of funding for information technology (IT) by companies of different sizes has been growing. Depending on the size of the business entity, investments in technological solutions and equipment differ in volume: small firms invest more in hardware projects, and large firms - in commercial services. The critical digital tools for crisis management in companies are Big Data / Analytics (64%), Cloud Technology (50%), and Artificial Intelligence / Machine Learning (44%). Analysis of the volume of different segments of the Enterprise application software market in 2020 shows companies' use of different types of enterprise software for different purposes and management functions. The analysis of companies' cases in using digital technologies during the crisis shows a high return on digitalization in a short time (0.34 years). Business entities are focused on integrating technologies to solve problems related to improving relations with suppliers, and customers, optimizing business processes, personnel management, and increasing operational efficiency. Integration of digital tools into various subsystems of company management (suppliers, customers, staff, shareholders) provides instant qualitative and quantitative effects.
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The purpose of this study was to determine the influences of variables, crisis management, distance education, the organizational image, and student satisfaction on the basic quality conditions in Peruvian universities during the COVID-19 pandemic. A quantitative, nonexperimental explanatory approach with stratified random sampling was used. A questionnaire was applied to 513 students from public and private universities in southern Peru who received distance education during the months of September to November 2022. For the analysis of the results, a structural equation model (SEM). A hierarchical linear regression was carried out to test the hypotheses according to the dimensions studied on the student satisfaction scale. The study findings showed that distance education and student satisfaction had positive impacts on the basic quality conditions, while crisis management and the organizational image had a positive relationship but a smaller effect on the quality of the conditions. We concluded that the applied model allows the causal relationships between variables to be explored and that the results will allow university authorities to generate policies that improve their organizational image and crisis management processes and, at the same time, allow them to better plan their crisis management strategies to achieve better satisfaction within the framework of a sustainable university.
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PurposeThe study analyses the resilience of food rescue organisations' operating as "essential services” in response to the COVID-19 pandemic (March 2020) in Aotearoa New Zealand. It explores the impact of COVID-19 on the organisations' operation, preparedness, and potential positive impacts.Design/methodology/approachThe study employed a qualitative approach based on semi-structured interviews with 19 out of 23 active food rescue organisations across the country. Interview participants included CEOs, founders, managers, and coordinators.FindingsThe study identifies six impact areas experienced by food rescue organisations during COVID-19, policy and preparedness, funding, operation - logistics and personnel, supply continuity, food security and sector collaboration. Despite these impacts, the organisations showcased admirable resilience through innovation, adaptability, and collaborative practices, enabling the continuation of their services during the crisis.Practical implicationsThe paper provides a three-stage crisis management framework to guide the development and implementation of a crisis management plan to improve the resilience and preparedness of food rescue organisations' response to future crises. The framework is flexible and adaptable to each food rescue organisation's unique operation and capacity.Originality/valueThis paper offers a retrospective analysis of the impact of the COVID-19 pandemic in 2020 on 83% of food rescue organisations in Aotearoa New Zealand. It is the first paper to study the impact of COVID-19 on food rescue organisations.